PROGRAM SUPPORT SPECIALIST

We have the following open position. If you know someone who might be interested please have them email their resume to mgibson@psa3.org or log onto www.aaa3.org and complete and application.

PROGRAM SUPPORT SPECIALIST

MINIMUM QUALIFICATIONS:

• Must have Internet/WiFI at telework station

• High School diploma or GED. Associates or Bachelor’s Degree preferred.

• Ability to operate a computer to perform essential job functions including: proficient typing skills and knowledge of Microsoft Windows and Microsoft Office, primary Word, Excel and Outlook.  Power Point and Publisher a plus.

·         Genuine interest in the Mission of Area Agency on Aging 3.

• Proficiency in using computers and working in various software programs simultaneously.

• Ability to provide excellent communication and interpersonal skills.

• Ability to maintain confidentiality and comply with HIPPA standards.

• Ability to establish and maintain effective working relationships with staff, providers, members, funding sources, and other agencies.

• Ability to follow written and oral instructions, and to communicate effectively both orally and in writing.

• Strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Attention to detail.

• Ability to manage multiple tasks and projects effectively.

• Attitude conducive to Agency Mission and goals.

• Final candidate must agree to a BCII Criminal Records Check, which includes fingerprinting and pre-employment Drug Screen at the expense of Area Agency on Aging 3.

ESSENTIAL FUNCTIONS:

• Service providers, social service organizations, County Department of Job and Family Services, physician’s offices, hospitals, and nursing homes and accurately relays written and verbal information.

• Performs several telephonic, scheduling, and resource functions that ensure appropriate documentation, and/or providing general information, providing following up on contact calls and messages.

• Perform functions related to

• Coordinate services with providers, vendors, etc.

• Providing and maintenance of individuals’ records and processing of requests for records.

• Maintaining confidential case records that may include client data, documentation of services in a physical and electronic record client tracking system and completes related daily, weekly, monthly, or yearly information as required.

• Adheres to quality policies, procedures, and plans per internal and external agencies.

• Completes support duties to include creating letters, forms and reports.  

• Documents all individual, CDJFS, physician, and provider contacts when appropriate in individual’s record.

• Maintains accurate and up-to-date records within electronic storage system.

• Adheres to privacy and HIPAA regulations.

• Serves as liaison between the Community Options Program, Community Options Individuals, and the CDJFS.

• Record Eligibility information in Ohio Benefits to include waiver approvals, monitors Medicaid status, process disenrollments and enter LOC’s.

• Follow up with collection of the outside information needed to keep Medicaid approved and active for Community Options Individuals.

• Track Medicaid eligibility to keep Community Options personnel aware of an individual’s financial eligibility for Community Options and other programs.

• Assist Community Options personnel, individuals, and individual’s families in understand Medicaid requirements and regulations.

• Process official notices for Medicaid approval and liability amounts.

• Adheres to privacy HIPAA regulations.

·         Work/job performance location and scheduled hours will be determined by immediate Supervisor/Vice President/Chief Operations Officer/Chief Executive Officer.

• This position is directly responsible to the Home Care Program Support Specialist Supervisor.

• Performs other related tasks as assigned by the Home Care Program Support Specialist Supervisor/VP Aging in Place/Sr. Ex VP/Chief Operations Officer/Chief Executive Officer.